SeeClickFix: One Front Door for Potholes, Dumping & Blight

The pothole that rattles your car every morning. The couch somebody dumped at the end of the street. The vacant lot next door growing into a jungle. You don't have to figure out which county department handles which. Macon-Bibb runs almost all of it through one tool.

One tool, most non-emergency problems

SeeClickFix is the county's report-a-problem system. You flag an issue, it lands with the department that handles it, and you can follow it until it's fixed — without calling four offices to find the right one. Before the city and county merged you might have bounced between them; now it's one system for one government. (New to that setup? Here's what the consolidated government runs.)

What you can report

The common ones:

• Potholes
• Illegal dumping
• Overgrown lots and parks
• Blight — run-down or abandoned property
• Damaged sidewalks
• Missing or damaged garbage carts

If it's a physical, non-emergency problem in the county's care, this is usually where it goes. You don't have to know which department that is — choosing the right category is what sends it to the crew that handles it.

Three ways to file

• Online, on the county's SeeClickFix page.
• On your phone, through the free SeeClickFix app.
• By phone, if you're not online: call Customer Service at 478-751-7400 and they'll enter it for you.

Two things make a report work better: a photo, and the exact location — a street address, or the nearest cross-streets plus a pole number or landmark. The more precise you are, the faster the right crew finds it.

After you hit submit

You're not shouting into a void. SeeClickFix emails you at the two moments that matter: when the department has seen and assigned your request, and when it's been resolved. Every report also lands on a public map, where anyone can see the open and acknowledged requests by department.

You can check that map yourself anytime, without waiting for an email. If a request gets marked resolved but the problem is still there, say so — add a comment on the original, or file a fresh one that references it. Persistence on the record tends to work better than a second angry phone call, because now there's a paper trail: your complaint is logged, and so is whether the county acted on it.

What it looks like in practice

Say there's a pothole on your street. You open the app, drop a pin on the exact spot, snap a photo, and choose the pothole category. Under a minute, and you're done. The report routes straight to the department that patches roads, so you're not the one figuring out who that is. A few days later, an email tells you it's been assigned to a crew; another arrives when the hole is filled. Each report gets its own page you can check back on. And if two weeks pass with nothing done, you can reopen it or add a comment — it all stays on the public map for anyone to see, including the commissioner for your district, who can lean on the department to move it along.

When not to use it

SeeClickFix is for non-emergencies only. If it's an emergency — a crime in progress, a fire, a downed live power line, anyone in danger — call 911, not an app.

And a few things people report here aren't the county's to fix at all. A state highway through town belongs to the Georgia DOT. Many streetlights belong to Georgia Power, not the county. If you're not sure who owns the problem, sort that out first: what county government does and doesn't run draws the lines, or you can ask Mulberry and it will point you to the right place.

Where to go next

• Districts — if a report stalls, your commissioner is your escalation. Find yours and follow up.
• Ask Mulberry — not sure it's a county issue at all? Ask in plain words.
• Commission — when a neighborhood problem is really a policy problem, this is where it gets decided.

Macon-Bibb County — SeeClickFix (maconbibb.us) — the county's SeeClickFix system, with a public view of the open and acknowledged requests by department/division.

Keep Macon-Bibb Beautiful — See Click Fix — residents can report potholes, illegal dumping, overgrown parks, blight, damaged sidewalks, and missing garbage carts through the county website or the free mobile app, or by phone at 478-751-7400 for those without online access; you receive an email when a request is seen and assigned and when it is resolved; the system is for non-emergency issues only, and emergencies should be reported to 911.

Last reviewed July 2026. Phone numbers and the report categories can change — confirm on the county's SeeClickFix page.